We will update the delivery information and tracking once we process the order. If the goods delivered do not match with the order, please kindly inform us within 3 working days from the delivery.
In the absence of your notice within 3 working days, we shall not be liable in respect of incorrect or defective goods, if defects have occurred during transportation and would be apparent on examination.
Please provide our Customer Service Team with your order number and keep the original packaging of the items.
Goods must be returned to us within 14 working days of delivery. Please ensure that the returned parcel is properly sealed and that you receive and retain a proof of postage.
If we accept your return and if you have chosen a refund, we will process the refund within 30 days of receiving the goods.
Repairs, exchanges and replacements will be processed within 5 working days of receiving the goods. We are not liable for returned goods lost in transit. Your statutory rights remain unaffected.
Delivery of your VAXY products is free! We use Royal Mail, myHermes, InPost, DPD Etc
Free delivery is usually 3-5 working days. Please note that Free delivery to UK Mainland only. Please contact us first if you require delivery outside of UK Mainland (Northern Island is not considered as UK Mainland by courier companies)
We can offer Express delivery service to UK Mainland for additional price of £5.99:
DPD, UPS: Please note that if you order and pay before 11am it will have a greater chance of next-day delivery.However this is not guaranteed.
Royal Mail 1st Class : aims to deliver the next working day however this is not guaranteed.
We also deliver in Europe. Please get in touch with us to find out the delivery charges.
Please ensure you select or add the correct delivery address when the transaction is complete.
Please note that if a parcel is returned by the courier due to an incorrect address provided by the buyer then the buyer is responsible for the full cost of re-dispatching the goods.
When occasionally there is a delay due to an unusual situation, please let us know and we will try our best to solve your problem ASAP.
If you are not at the delivery address when your parcel arrives, the postman should leave a calling card with information for you to arrange collection or re-delivery.
If you do not collect or arrange re-delivery of your parcel/s within the post office’s specified time frame, the parcel will be returned to us. If this happens then you will have to re-pay P&P cost for us to re-send the item to you.
Delay of delivery & loss of parcel: Most couriers’ offer an item lost service after 15 WORKING DAYS for the UK mail or 25 WORKING DAYS for the INTERNATIONAL mail, therefore we can only send a replacement out after that time.
Under return & Cancelations please kindly add below
Returns & Order Cancellation
If for any reason you are not satisfied with our products, you have the right to cancel an order within 14 days from the day you receive your goods.
You must notify us by email: firstname.lastname@example.org explaining the reason for return.
You will be obliged by the terms of this Contract, to return the goods to:
25 Enfield Road
In such cases, and provided the goods are received according to this procedure, we will refund the cost of the goods within 30 days of receiving your returned goods.
If you return the goods for reasons other than:
Incomplete delivery, incorrect delivery or goods being defective, the you will be responsible for arranging and paying for the return of the goods to us
Please make sure that the goods are properly stored and packed in appropriate condition when returning.
Returned goods must be unused. We will not accept the return of goods that we reasonably believe have been used. In such cases, you will be notified by e-mail that no refund will be made available to you and it will be your responsibility to arrange the return of the goods to you within 30 days of our e-mail regarding lack of refund.
Damaged or Faulty Items
Ensure you inform us of any damaged or faulty goods within 3 working days of delivery. In such cases, we will repair/replace the goods or offer you a refund.